At Signature Swim Coaching ("we," "us," or "our"), we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website (www.signatureswimcoaching.com), you agree to the collection and use of information in accordance with this Privacy Policy.

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1. Information We Collect

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Personal Data

Personal data refers to any information that can identify you directly or indirectly. We may collect the following personal data when you interact with our website or services:

• Name

• Email address

• Phone number

• Billing and payment details (for services purchased)

• Postal address

• Any other data you choose to provide (e.g., when you contact us or fill out a form)

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Non-Personal Data

We also collect certain non-personal data automatically through cookies and similar tracking technologies:

• IP address

• Browser type and version

• Device type

• Operating system

• Webpages viewed and interaction data

• Referral URLs

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2. How We Use Your Information

We may use your personal data for the following purposes:

• To provide our services: Process bookings, provide swim coaching, and manage payments.

• Communication: Send service-related communications, respond to inquiries, and provide updates.

• Marketing: With your explicit consent, we may send you promotional content about our services, offers, and news.

• Improving our website: Analyse user behaviour to improve the user experience, content, and features on our website.

• Compliance: Fulfil our legal obligations under UK law or as required by authorities.

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3. Legal Basis for Processing Personal Data

We process your personal data under the following legal bases:

• Performance of a contract: To fulfil the services you have requested from us (e.g., swim coaching bookings).

• Legitimate interests: Where it is in our legitimate business interest to use your data (e.g., improving services).

• Consent: For marketing and non-essential communications, we will seek your consent before processing your data.

• Legal obligation: To comply with applicable UK laws and regulations.

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4. Sharing Your Information

We will never sell your personal information. We may share your personal data with:

• Service Providers: Third-party vendors that provide services such as website hosting, payment processing, and marketing assistance. They will only use your information as instructed by us.

• Legal Compliance: If required by law or in response to a legal request, we may share your data to comply with legal obligations or protect our rights.

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5. International Data Transfers

As we are based in the UK, your personal data is processed within the UK. However, some of our third-party service providers may store or process data outside the UK, including in countries not covered by an adequacy decision from the UK government. When this occurs, we will ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your personal data.

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6. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for any legal, accounting, or reporting requirements. Once your data is no longer needed, we will securely delete or anonymise it.

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7. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

• Access: You can request access to the personal data we hold about you.

• Rectification: You can request that we correct or update any inaccurate personal information.

• Erasure (Right to be Forgotten): You can request the deletion of your personal data, subject to certain legal exceptions.

• Restriction of Processing: You can request that we limit the processing of your personal data under certain circumstances.

• Data Portability: You can request that we transfer your personal data to another service provider.

• Object to Processing: You have the right to object to the processing of your data based on legitimate interests or for direct marketing purposes.

• Withdraw Consent: If we rely on your consent to process your data, you may withdraw your consent at any time.

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To exercise any of these rights, please contact us at [Insert Email Address]. We will respond within one month of receiving your request.

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8. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. Cookies are small files placed on your device when you visit our website that help us improve site functionality and understand user behaviour.

You can control or delete cookies via your browser settings. Please note that disabling cookies may affect the functionality of our website.

For more details, please refer to our [Cookie Policy] (link to your separate cookie policy, if applicable).

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9. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, or loss. This includes encryption, firewalls, and secure servers.

However, please note that no method of online data transmission or storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we are protecting your data.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy, how we handle your data, or if you would like to exercise your data protection rights, please contact us:

Signature Swim Coaching
Email: ian@signatureswimcoaching.com
 

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